American Express is Hiring Please Contact As soon as Possible

    • Company Name  :   American Express

    Company Profile:
    American Express India
    We are a global services company and the world"s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide-combined with our leading edge marketing, information management and rewards capabilities-enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. 
    In recognition of our consistent performance, we were nominated to the Great Place to Work 'Hall of Fame'.

    Overview of the Business:

    Global Credit Administration (GCA) manages the company's credit, collections, and fraud service operations around the world. Global Collections oversees the management of our first- and third-party collections agencies, as well as various specialty partners.

    GCA aims to strike the right balance between helping customers in need through a range of workout programs, and taking actions to prevent spending that will not be paid back to American Express. In short, our primary focus is to protect and recover American Express' receivable assets, while delivering on our customer commitment.

    Job responsibilities:


    • Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
    • Grow and nurture customer relationships on every interaction that results in measurable Customer value
    • Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
    • Document necessary account information and offer custom solutions that benefit the customer.
    • Balance customer interests with the interests of American Express.
    • Salary: Performance Linked Incentives
    • Industry:BPO / Call Centre / ITES
    • Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
    • Role Category:Voice
    • Role:Associate/Senior Associate -(NonTechnical)

    Desired Candidate Profile
    Education-
    • UG: Any Graduate - Any Specialization, Graduation Not Required
    • PG:Any Postgraduate - Any Specialization, Post Graduation Not Required
    • Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
    • Experience Required:  Prior work experience in collections required.
    Candidates with prior experience on platforms such as triumph / legacy screens would be preferred.
     
    Skills Required:
     
    • Ability to analyze and interpret data in a systematic meaningful manner. Proven analytical and problem solving skills with a strong attention to detail.
    • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
    • Ability to evaluate card members financial and account data to make sound business decision.
    • Analytical mind & attention to detail.
    • Strong interpersonal, communication and listening skills. Excellent negotiation skills.
    • Demonstrated consultative experience, ability to influence, resourceful.
     
    Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    Job Location  :  Gurgaon

    Contact Details :
    Recruiter Name:Tushar Goswami
    Address:Commercial Block - 3, Zone - 6,DLF City Phase 5,Gurgaon รข€“ 122002GURGAON,Haryana,India 122002
    Email Address:tushar.goswami@aexp.com
    Telephone:9654910131
    Reference Id:Tushar-GCA