HCL walkin drive on 24th Nov to 28th Nov 2014



    • Company Name : HCL 

    Company Profile : HCL is a $6.4 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.

    Company Website : www.hcl.com

    Job Description :

    Job Role :  IT Analyst / Sr. IT Analyst

    Job Location : Chennai


    Responsibilities :
    • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users 
    • Route problems to internal 2nd and 3rd level IT support staff. 
    • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. 
    • .Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate 
    • .Support teams and follow up until closure. 
    • .Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs 
    • .Perform user account management activities 
    • Escalate complex problem to appropriate support specialists 

    Job Decription :
    • Strong verbal and written communication skills.
    • Real time acknowledgement and ownership of IT infrastructure alerts.
    • Share knowledge and experience with team members as and when required.
    • Work as a central point of contact for all technical support teams/Track Leads and Operation managers and provide up-to-date information for on-going incidents/alerts.
    • Keep the datacenters functional and report any unresolved incidents to L2 technical teams within defined SLA timelines.
    • Assist the team lead in Maintaining and updating information/documentation.
    • Handle critical situations/escalations and assist in creation of RCAs.
    • Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team. (In few Project Customer will not allow this due to access issue.).
    • Quickly address the critical alerts and follow up with respective teams till the resolution.
    • Basic Knowledge of Unix/Windows/Backup will help for first level support in few projects. It is not
    • mandatory that you will be troubleshooting each and every alert. In most of the projects we have Catch and Dispatch.
    • SPOC for each and every business critical issue.
    • Event monitoring and co-relation skills.
    • Good knowledge of IM/PM/CM etc...(Preferred).
    • Coordinate and manage relationships with vendors and support track.
    • Responsible for manage daily/weekly/monthly performance report.
    • Outage (Sev1) handling.
    Educational Qualification : Any Degree

    Experience Required : 0.6 - 3.5 Years

    Important Dates : 24th Nov to 28th Nov 2014

    Walkin Dates : 24th Nov to 28th Nov 2014

    Walkin Time : 01:00 PM to 04:00 PM

    Number of rounds:
    1. Grammar written test
    2. Voice and accent round
    3. Technical  online round
    Documents are to be carried ( Otherwise guard would not let you enter in the office) :

    1. Updated resume
    2. ID Proof
    3. Invitation mail / Walk -in mail print out
    Carry Govt Authorized ID Proof Original & Photo Copy
    • If your experience is relevant kindly  walk- in to the below mentioned address:
    • Or can send their updated resumes to sonam_chawla@hcl.com
    • Or can call 8800500765.
    • Directly mention "Sonam chawla " on Top  of resume

    Walkin Venue :


    Chennai
    Sterling Technopolis
    HCL Comnet Limited,
    4/293, Sterling Technopolis,
    Old Mahabalipuram Road,
    Kandanchavadi

    Contact person : Jobin Thomas

    NOTE :
    • Freshers/ other exp please don't apply
    • System Administrator & Desktop engineer please only if you have excellent communication in English apply