HCL Technologies Walk in Drive for Freshers on 3rd to 5th Dec 2014

    • Company Name  :   HCL



    Designation HCL is Hiring for IT Analyst/ Sr. IT Analyst - 20 Opening(s)
    Job Description Dear All,

    Warm greetings from HCL Technologies!!
    We have excellent opportunity with HCL for the below mentioned role.
    1.IT Service desk - 0.6yrs - 4yrs (Technical support to global clients, IT help desk /service Desk/IT Troubleshooting or Candidates with Tech support international BPO exp with Excellent Communication skills can apply

    General Description

    Job description for Service Desk L1 profile.

    Responsibilities


    • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users
    • Route problems to internal 2nd and 3rd level IT support staff.
    • Coordinate and manage relationships with vendors and support staff that provide hardware /
    • Sofftware / network problem resolution.
    • Administer and provide User account provisioning.
    • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
    • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
    • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
    •  Perform user account management activities
    •  Escalate complex problem to appropriate support specialists
    • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
    • presentation graphics, database management systems, electronic mail, and communications)
    • Troubleshoot client software and basic network connectivity problems
    • Identify, evaluate and prioritize customer problems and complaints
    • May train users and operators on a limited basis and/or may write training procedures
    • Participate in on-going training and departmental development
    • Routine maintenance updates with other IT staff and business units
    • Provide all required documentation including standards, configurations and diagrams
    • Provide knowledge transfer of Service Desk operations. 


    Technical Requirements

    • Phone support experience necessary.
    • Technical Service desk or technical call center experience is necessary.
    • Disciplined, systematic problem solving skills required.
    • Hands-on work experience with the following:
    • Windows Operating systems
    • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
    • Servers: Windows 2000, Windows 2003, Windows 2008,
    • Knowledge of Active Directory, Exchange 2003/2007
    • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
    • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
    • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
    • Windows Native tools
    • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
    • Internet browsers (e.g. Explorer, Chrome, Firefox),
    • VPN and remote dial-in users
    • Support for laptop, desktops, and printers
    • PDA and blackberry support
    • Others: Adobe Acrobat and other common desktop applications like WinZip, etc.


    Interested candidates should have a minimum of 6 months of relevant experience in the above mentioned roles with excellent communication skills.

    Interview date: 3rd Dec - 5th Dec 2014
    Interview timing: 12pm - 3pm

    Interview procedure:
    1) grammar test
    2) voice & accent test
    3) Online technical test

    Docs to be carried to the venue:
    copy of the Advertisement
    Updated CV with the name "Naren" written on top
    Govt ID proof copy
    Passport size photo

    Venue:

    Bangalore:
    HCL Technologies Ltd Surya Sapphire,
    Plot# 3, Survey # 20 & 22 1st Phase,
    Electronic City
    Hosur Main Rd,
    Bengaluru, Karnataka.
    Contact person: Venkat/Sumithra

    Freshers or Irrelevant Exp do not apply
    Candidates with excellent communication skills can appear for the interview.
    Ex- Employees of HCL should have a gap of at least 6months from the last working date with HCL along with all proper relieving documents.


    Note: IF THIS IS IRRELEVANT TO YOU FORWARD IT TO YOUR FRIENDS OR COLLEAGUES WHO IS LOOKING OUT FOR A JOB.


    Best Regards,

    Naren
    TAG-IT Infrastructure
    narendrarahul.b@hcl.com
    HCL Technologies
    Desired Profile Please refer to the Job description above
    Experience 1 - 4 Years
    Industry Type IT-Hardware & Networking
    Role Technical Support Manager
    Functional Area IT Hardware, Technical Support, Telecom Engineering
    Education
    UG - Any Graduate - Any Specialization

    PG - Any Postgraduate - Any Specialization

    Doctorate - Any Doctorate - Any Specialization

    Compensation: 2,00,000 - 4,00,000 P.A. reimbursements, transportation
    Location Bengaluru/Bangalore
    Keywords Technical Support Call Center International Bpo Service Desk Networking Voice It Helpdesk Blackberry Support Communication Skills Desktop Support
    Contact Naren
    HCL Technologies Limited