Amazon Walk in Drive for Freshers on 11th to 16th Nov

    • Company Name  :  Amazon



    Amazon.com, Inc. is an American international electronic commerce company with headquarters in Seattle, Washington. It is the largest Internet based company in the United States.

    Qualification    Any Graduate/ PG

    Experience    0 - 5 Years

    Job Location    Hyderabad

    Job Role    Customer Service Associate

    Jod Description:

    • Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
    • Excellent communications skills (Written and verbal) 
    • Ability to communicate correctly and clearly with all customers 
    • Excellent documentation skills 
    • Good comprehension skills-- ability to clearly understand and state the issues customers present 
    • Ability to concentrate follow customer issue without distraction to resolution 
    • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response 
    • Work successfully in a team environment as well as independently 
    • Computer knowledge/ Skills
    • Ability to use a desktop computer system 
    • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer 
    • Excellent typing skills 
    • Demonstrable understanding of the Internet, Amazon.com website, and competitor websites 
    • Demonstrates an ability to successfully navigate websites 
    • Demonstrates a proficient knowledge of email applications 
    • Demonstrates an ability to learn in various media 
    • Ability to successfully adapt to changes in their environment 
    • Customer Focus
    • Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment 
    • Ability to empathize with and prioritize customer needs 
    • Demonstrable interpersonal skills with a diverse customer base 
    • Demonstrable conflict resolution, negotiating, and de-escalation skills 
    • Demonstrate ownership to resolve challenging customer issues, escalating when necessary 
    • Ability to determine customer needs and provide appropriate solutions 
    • Maintain regular and reliable attendance, including daily schedule as assigned 
    • Flexible with working schedule; may be expected to work weekends, holidays and events 
    • Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season 

    Problem Solving Skills:

    • Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned 
    • Ability to approach problems logically & rationally 
    • Action oriented and self disciplined 
    • Organized and detail oriented 
    • Ability to quickly & effectively prioritize work time in various departments to meet business need 
    • Ability to maintain composure in highly escalated situations 
    • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service  

    Desired Profile:

    • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. 
    • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. Associates communicate with customers primarily via Email, Chat and Phone utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast paced environment.

    Amazon Walkin Details:

    Walk-in Date: 11th to 16th November 2014

    Interview Timings: 10 AM - 3 PM

    Interview Venue:

    Regus, Level 3, The belvedere, 

    Raj Bhavan Road, Somajiguda,

    Hyderabad 500082.

    OR

    Building No: 9, 10th Floor, 

    Raheja Mind Space, Madhapur, 

    Hyderabad 500081.

    Contact Person:  Monish/Reuben