CGI Openings for Freshers ( Any Graduate )

    • Company Name  :   CGI



    Company Profile:
    Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. Our client proximity operating model fosters local accountability for client satisfaction and success. With global delivery capabilities in centers located across four continents, we offer our clients the best value, advantages of scale and operational efficiencies, as well as the ability to reduce their time to market.

    Website :www.cgi.com
    Job Role : Service Desk Analyst
    Eligibility : Any Grduate
    Experience : Freshers
    Job Location : Chennai

    Job Description:

    The Level 1 / 2 Service Desk technician provides user support and customer service on company-supported computer applications and platforms.
    Responsibilities:


    • Respond to requests for technical assistance, research reported incidents using available information resources.
    • The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
    • Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues.
    • Log all service desk contacts within the incident management tool.
    • Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures.
    • Assign non-resolved incidents or service requests to the appropriate support team.
    • Proper assignment of tickets (ticket coding and ‘assign to’ groups).
    • Ticket Follow-Up: Daily monitoring and action of individual queues.
    • Identify and escalate incidents requiring urgent attention and action.
    • Stay current with system information, changes and updates.
    • Adherence to schedule / compliance for attendance.
    • May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their Performance.
    • Compliance for CGI IS/IT Policy and well as CGI Code of Ethics.
    • Should be able to work in 24*7 shift rotation environment.