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    • Company Name   :   Dell India 



    Company Profile :
    Dell International Services India Private Limited
    Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

    Job Description :

    • Answer customer calls / inquiries (internal and external) on related issues, e.g: Technical queries, Dispatches & Customer Escalation both phone and email systems
    • Need to provide resolution for all the calls by researching and navigating through knowledge base
    • Identify and provide input on unique or recurring customer problems.
    • Deal with other departments eg: Sales or customer service etc... to solve the customer issues . Responsible for setting realistic customer expectations and meeting or exceeding these expectations
    • Responsible for setting realistic customer expectations and meeting or exceeding these expectations
    • To verify and investigate into customer's complaints or issues and drive for resolution within specified time frames.
    • To liaise with sales, logistics, customer care and support teams etc... to find solutions to customer issues
    • Working knowledge of Dell's knowledge base,
    • Demonstrated excellence in usage of LOB specific tools.
    • Working knowledge of all technical support related procedures such as dispatch process, call back procedures, etc
    • Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies.
    • Meet all business goals.
    • Ability to Up sell on calls based on Customer needs
    • Strong customer service ethic and ability to be empathetic and accept ownership
    • Well Developed problem solving skills


    Desired Candidate Profile

    Education-


    • UG: Any Graduate - Any Specialization, Diploma - Any Specialization
    • PG:Post Graduation Not Required
    • Doctorate:Doctorate Not Required
    • Prior call taking experience mandate.
    • Hindi Speaking skills is mandate
    • Flexible with rotational shifts


    Contact Person:
    Chandrakala Shashidhar - 9886043351
    chandrakala_shashidh@dell.com

    Walk In : Monday - Friday (12PM-4PM)
    Interested candidates can walk In with a copy of resume and a photo id proof.  FRESHERS NOT ELIGIBLE

    Address for Interview: 
    Dell International Services
    Koramangala Inner Ring Road,
    Next to EGL, Near Domlur Flyover