HP hiring for IT Support Analyst for freshers

    • Company Name  :  HP


    Company Profile:
    The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

    Website :www8.hp.com
    Job Role : IT Support Analyst
    Eligibility : Bachelor's Degree
    Experience : 0 - 2 Years
    Job Location : Bangalore

    Job Description:

    • Participates as a member of an Information Technology (IT) technical team by taking phone calls/chats providing tech support to HP employees worldwide.
    • Performs basic analysis of functional or service requirements.
    • Implements end-user or enterprise infrastructure or services as prepared by more senior engineers. 
    • Provides end user and routine or basic support of enterprise platforms and services. 
    • Monitors the environment and resolves issues utilizing available knowledge reference documentation. 
    • Monitors production schedules and ensures production jobs complete successfully without issues. 
    • Ensures complete and timely hand-off of incidents to other support teams as appropriate. 
    • Assists with enterprise-wide system maintenance and change implementation. 
    • Performs work assigned by others. Accountable for own work.

    Skills:

    • Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 0-2 years of related experience. 
    • May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.
    • Good verbal and written communications skills. 
    • Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).